Return & Exchange Policy
Return & Exchange Policy – Sparkels 🔁
Last updated: 29 January 2026
1. Return Timeframe
Customers can request a return or exchange within 7 days of receiving their order. Requests after this period may not be accepted.
2. Eligible Items
Products must be unused, undamaged, and in original packaging with tags (if applicable). Used or damaged items will not be eligible for return or exchange.
3. Valid Reasons for Return
Returns are accepted in case of wrong item received, damaged product, or manufacturing defects only.
4. Proof Requirement
Customers may be asked to share clear pictures or videos of the product to help us verify the issue before approval.
5. Exchange Process
Once approved, we will arrange an exchange or replacement as quickly as possible. Delivery times may vary depending on location.
6. Non-Returnable Items
Certain items such as clearance products, accessories marked as final sale, or hygiene-related items may not be eligible for return.
7. Refunds
If an exchange is not possible, refunds may be issued in the form of store credit or original payment method (depending on case approval).
8. Contact for Returns
To start a return or exchange, please contact us at Contact@sparkels.co or WhatsApp +92 329 3240813 within 7 days of delivery.
