Smiley Cloud Gel Pen

7-Day Return & Exchange Policy

We offer a 7-day return and exchange policy to ensure your satisfaction with your purchase. Returns and exchanges will be accepted only under the following conditions:

1. Valid Reasons: Returns and exchanges are allowed if the item is damaged upon arrival or if it is not functioning as intended.
2. Time Frame: You must contact us within 7 days of receiving your order to initiate a return or exchange.
3. Condition: The item must be in its original condition, including packaging, tags, and any included accessories.
4. Process: To start the return or exchange process, please reach out to our customer support team with your order details and a description of the issue.

Please note that any returns or exchanges requested outside of this policy or for reasons other than damage or malfunction may not be eligible. We appreciate your understanding and cooperation.